Terms of service

Who we are

Automica is a trading style of Opportunity Hive Limited, a company registered in England and Wales. Registered office: 9-10 Cross Street, Preston, Lancashire PR1 3LT. In these terms, "we", "us" and "Automica" mean Opportunity Hive Limited.

Using this website

You may use this website to read about our services and send us an enquiry. You may not use it to attempt to interfere with the site, send unlawful content, harvest data, or do anything that would put other users or our hosting provider at risk.

All content on the site (writing, design, code, images) is owned by Opportunity Hive Limited or used under licence. You may share links to pages. You may not republish substantial parts of the site without our written permission.

Client projects

When you accept a fixed-price quote from us, the quote (together with these terms) forms the contract between us. The quote sets out what is included, the price, the timeline and the payment schedule.

Payment. Unless otherwise agreed, fifty percent of the fee is invoiced on acceptance and payable before work starts. The balance is invoiced on launch and payable within fourteen days. Late payments are subject to interest at the rate set out in the Late Payment of Commercial Debts (Interest) Act 1998.

Scope and changes. Anything outside the agreed scope is treated as a change request. We will tell you the cost and any impact on timeline before doing the work. Small tweaks during the build are part of normal back-and-forth and are not charged separately.

Your responsibilities. You agree to provide the content, photos, access to your domain and any third-party accounts the project needs in good time. If a project stalls because we are waiting on you, the timeline shifts to match.

Ownership and licence. On final payment, you own the bespoke code we wrote for your project, the content we produced for you, the domain and all customer data. The site also uses open-source libraries, frameworks and third-party components that remain owned by their respective authors and are used under their own licences (typically MIT, Apache 2.0 or similar permissive licences). Anything we developed before your project, or any general tools, patterns and boilerplate we reuse across clients, remains ours. We grant you a perpetual, non-exclusive, worldwide licence to use those elements as part of the delivered project.

Your content and warranties. You confirm that any text, images, logos, data or other material you give us is either owned by you or properly licensed for the use we agree, and that its use on your site does not infringe anyone else's rights or break the law. You agree to indemnify us against any third-party claim, loss or cost arising from content you supplied.

Cancellation. Either side can end a project in writing. If you cancel after work has started, the deposit is non-refundable and we invoice for any work completed up to that point. We can also end a project if invoices go unpaid, content is not provided, or the working relationship breaks down.

Warranties and liability

We use reasonable skill and care in everything we build. We cannot promise that a website will rank in a particular position on Google, generate a particular volume of enquiries, or be free from every possible bug. After launch we fix faults in our work for thirty days at no charge.

Our total liability to you for any claim arising out of a project, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is capped at the total fee paid by you for that project in the twelve months before the claim. We are not liable for indirect, consequential or special loss, including loss of profit, loss of revenue, loss of business, business interruption, loss of anticipated savings, loss of goodwill or loss of data. Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

These terms apply to business customers only. Nothing on this website is an offer to consumers as defined in the Consumer Rights Act 2015.

Hosting and third-party services

Most projects are hosted on third-party platforms (such as cloud hosting providers, payment processors, email services). Those services are governed by their own terms, which you agree to as part of using them. We are not responsible for outages, price changes or policy changes made by those providers.

Privacy and data protection

Our handling of personal data is covered by our privacy policy. Where we process personal data on your behalf as part of a client project, you are the controller and we act as processor under the UK GDPR and Data Protection Act 2018. We will sign a data processing agreement with you on request that sets out the scope, duration, nature and purpose of the processing, together with the security measures we apply.

Force majeure

Neither side is liable for failure or delay caused by events outside its reasonable control, including internet or hosting provider outages, cyber attacks, industrial action, fire, flood, epidemic or acts of government. We will let you know as soon as we can and work with you to get things back on track.

General

These terms, together with the accepted quote or statement of work, are the entire agreement between us and replace any earlier discussions or proposals. If any part of these terms is found to be invalid or unenforceable, the rest of the terms carry on unaffected. Failure to enforce a right is not a waiver of that right. You may not assign or transfer your rights under a project without our written consent. Nothing in these terms gives any right to a third party under the Contracts (Rights of Third Parties) Act 1999.

Governing law

These terms are governed by the laws of England and Wales. Any dispute that cannot be resolved between us is subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Questions about these terms? Email hello@automica.com or write to us at the registered address above.